The ZenDesk Integration allows you to automatically create tickets within the ZenDesk platform in response to alert events within your IoT in a Box account.
#Creating a new ZenDesk integration
- You will need a ZenDesk account. If you do not already have one, click here and create one.
- Login to your Zendesk account and click on the Admin gear icon on the left side of the page. Go to Channels > API and enable Token Access.
Generate a new token by clicking on the (+).
Be sure to copy this token as it won't be shown again once you leave the page.
Within IoT in a Box, go to Integrations and begin adding a new ZenDesk integration.
Fill in the settings fields to connect the integration to Zendesk.
Domain: Enter your ZenDesk domain.
Email: Enter your email used to login to your ZenDesk account.
API Token: Paste the api token created earlier.
Priority: Enter the priority for event tickets that will be created by the integration.
Enter a priority of low, normal, high, or urgent.
After saving the Integration, you will see it shown in your list of integrations.
- You can then edit the integration to make any changes needed.
- You can also toggle the Integration on/off at any time from here as well. Disabling the integration will stop new data from being sent to the ZenDesk.
#Verifying things are working
You can verify the integration is working by waiting for a new IoT in a Box event (or manually triggering on the device or within the dashboard). As soon as a new event occurs, an event ticket will get created within ZenDesk.