Skip to main content

Zendesk

The ZenDesk Integration allows you to automatically create tickets within the ZenDesk platform in response to alert events within your myDevices account.

Creating a new ZenDesk integration​

  1. You will need a ZenDesk account. If you do not already have one, click here and create one.
  2. Login to your Zendesk account and click on the Admin gear icon on the left side of the page. Go to Channels > API and enable Token Access.

alt text

alt text

  1. Generate a new token by clicking on the (+).

    alt text Be sure to copy this token as it won't be shown again once you leave the page.

alt text

  1. Within myDevices, go to Integrations and begin adding a new ZenDesk integration.

  2. Fill in the settings fields to connect the integration to Zendesk.

    • Domain: Enter your ZenDesk domain.

    • Email: Enter your email used to login to your ZenDesk account.

    • API Token: Paste the api token created earlier.

    • Priority: Enter the priority for event tickets that will be created by the integration.

      alt text Enter a priority of low, normal, high, or urgent.

alt text

alt text After saving the Integration, you will see it shown in your list of integrations.

alt text

  • You can then edit the integration to make any changes needed.
  • You can also toggle the Integration on/off at any time from here as well. Disabling the integration will stop new data from being sent to the ZenDesk.

Verifying things are working​

You can verify the integration is working by waiting for a new myDevices event (or manually triggering on the device or within the dashboard). As soon as a new event occurs, an event ticket will get created within ZenDesk.

alt text

alt text